The detailed terms and conditions for DJI Care Refresh can be found here:blank"> Cost of Care Refresh replacements ![]() This can be a problem if your drone is registered with authorities. You will then receive another drone with a different serial number. Note: Under Care Refresh, your drone will be replaced by a repaired model (as good as new).Drone must be active for less than 48 hours. Active for more than 48 hours? Then read these instructions.View this page and select your drone for the cost. A contribution is requested for each replacement.You pay a fixed low amount per crash, but you have the choice if the damage is not too bad.Loss is not covered (fly aways are neatly resolved under warranty).That flies so nice! Conditions DJI Care Refresh You basically buy off multiple drone crashes for a relatively low amount. With DJI Care Refresh, you can always be sure that even the heaviest crash will fizzle out. After all, an accident is just around the corner. You can also download the instructions in the "Documentation" tab on this page.Ĭheck the status of your drone and care refresh here: No high costs in the event of a crash? CareRefresh!ĭJI Care Refresh is ideal for both novice and experienced drone pilots. ![]() You will receive the instructions from us upon delivery of the code. Instructions Activate Care Refresh after purchase From that moment you have 48 hours to activate Care Refresh according to our instructions that you will receive from us after purchase or via the link below.Īctive for more than 48 hours? Then follow these special instructions (about half an hour of work with 2 people). The first time you connect the drone and the DJI app, you will be asked to activate the drone with your DJI account. Register within 48 hours after drone activationĬare Refresh must be activated within 48 hours of activation (first power on and flying) of the aircraft. This prevents disappointment when the customer does not need a Care Refresh, because the code obtained will not be credited (because it is not a physical product, it cannot be returned and the retailer cannot determine that the product remains unused). So you can wait until you are sure that you want to keep the drone. The code and drone (serial number) are not linked at the time of purchase. In addition, you do not have to pre-purchase the code at the same time as the drone. Even if you happen to miss the 48 hours before activation, it is still possible to activate Care Refresh (this just takes a little more time and effort, read more below). So make sure that you are going to use the code and that it is for the correct drone. ![]() You will receive your code within minutes of payment via email, 24 hours a day, 7 days a week, free of charge.ĭigital products, such as these codes, are excluded from exchange or credit according to Dutch law, because they are not a physical product that can be returned. Delivery within minutes via email: non-refundable! DJI arranges the shipment (so no risk of loss) and you usually fly within a week! Please note: the drone will be replaced (not repaired) so the serial number of the drone will also change. This version of Care Refresh is valid for 1 years and entitles you to 2 replacements. With this insurance, the financial cost of a crash is always relatively very low and you will be able to fly again within one or two weeks. How could you have prevent this? With CareRefresh! ![]() This damage will cost a lot of money, you might have to buy a whole new drone. The drone has considerable damage: cracks in the housing, a gimbal dangling loose from the drone, motors that have been completely ripped off. It sinks in and a rock falls in your stomach as you walk to the crash site. There you are: totally stunned and not believing what just happened. You watch helplessly as your drone crashes down like a brick and crashes hard against the ground. "NOOO!!!" You weren't paying attention and suddenly your drone hits something.
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